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Senior IT Technician

Reading, Berkshire
£23,000 to £25,000
Job Type
6 Sep 2022
Academics Ltd are working with a school in Reading, who are need of an Senior Technician to join their team. This is a great opportunity and wil make a great change of scenery from the usual office based role. The Senior IT Support Technician will work closely with the Deputy IT Manager to maintain the IT infrastructure and support staff and students. As a crucial member of the IT team the post holder will be required to support the Deputy IT Manager and IT Support Technician in completing tickets and conducting second/third line support. Key skill areas are strong customer focused support, excellent technical credentials and initiative to ensure systems are updated securely with or without outside assistance as required. The ability to demonstrate excellent organisation, time management and people skills are essential. Education IT roles cover all aspects of IT support requiring a wide range of skills and can involve events support and out of hours work. Any additional hours accrue time in lieu which can be taken at an appropriate time in agreement with the Head of Estates and IT. Job Purpose To ensure the smooth running of supported IT systems. To ensure the security of all IT hardware through regular software updating and firmware patching. To provide outstanding, proactive, accessible support to all users. To oversee support to users via the helpdesk system. To provide second/third line support knowledge, to resolve more complex and larger impact issues. To provide support to first line technicians. To enable Teaching and Learning in line with the digital strategy. Main Duties and Responsibilities Using the IT helpdesk, oversee support to all users resolving issues quickly and efficiently and ensuring that tickets are completed, well communicated, within a timely manner. To provide documentation for key responsibilities to enable other members of the department to carry out tasks. To prioritise responses and resolutions within the service level agreement. To provide support, advice and resolutions to first line technicians. To develop and deliver training to first line technicians. To be polite, friendly and helpful with all stakeholders. To be a confident communicator and member of the team. Liaise with external agencies such as broadband, telephony, print and support services where appropriate and monitor usage of remote desktop software. Maintain IT systems and servers apply feature updates and upgrades as necessary. Apply security updates as soon as is practicable after release. Maintain classroom technology and ensure there are adequate consumables in stock. Raise fault tickets with the print management company and escort attending engineers as required To provide a second line support knowledge, to resolve more complex and larger impact issues. Support students with their devices ensuring they are ready for lessons minimising the effect on learning as a priority. If this role is of interest to you, please apply within or email your CV to (url removed)
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  • Job Reference: 705690749-2
  • Date Posted: 6 September 2022
  • Recruiter: Academics Ltd
    Academics Ltd
  • Location: Reading, Berkshire
  • Salary: £23,000 to £25,000
  • Sector: Education
  • Job Type: Permanent