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IT Service Desk Analyst

Job Type
6 Sep 2022
IT Service Desk Analyst required to join an award-winning company based in Glasgow. The Company - An international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service. The Role - You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership. Key Skills and Experience - Experience in similar role Strong customer Service Skills Excellent Troubleshooting Skills Knowledge of 0365 Experience working in accordance to ITIL processes and procedures Experience Supporting Windows 10 Good Knowledge of ADSL, VPN's Knowledge of building laptops would be beneficial but not essential. What's in it for you? - The hours are between 7:00am and 20:00pm - Monday to Friday based on a rotating shift pattern, (37.5 hours) with occasional additional hours to carry out your duties if necessary. The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you. If you are interested, please apply and get in touch with Nicole at Cathcart Associates
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  • Job Reference: 705691040-2
  • Date Posted: 6 September 2022
  • Recruiter: Cathcart Associates
    Cathcart Associates
  • Location: Glasgow
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent