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Incident Manager/Operations Expert (m/f/d)

Mülheim an der Ruhr, Nordrhein-Westfalen
Job Type
2 Sep 2022
Incident Manager/Operations Expert (m/f/d) (ID:378362)
ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. The Customer Interaction department of our Digital Services unit focuses on how our customers use and experience our services online. Our ideal candidate would be familiar with e-commerce solutions and the use of online tools should come naturally to you. As part of the team you will help develop digital "must-haves" for various apps and websites, thus ensuring an excellent online experience for our customers.
Your Tasks
Continuously optimising the operational processes within our digital services unit and across products
Advising the product teams on best practice approaches as well as documentation and quality standards within operations
Deriving knowledge content from solved incidents/problems
Prioritising incidents/problems in coordination with the product owners and the relevant stakeholders
Tracking and evaluating the agreed Service Level Agreements
Your Profile
University degree with a focus on information technology or business administration
Several years of professional experience in the area of IT operations including knowledge of the corresponding tools (ServiceNow, Jira, Confluence) and the areas of ITIL, Scrum and DevOps
Basic knowledge in the areas of software architecture, technology stacks and cloud services
Ideally experience with current technologies (Adobe Marketing Suite, web shops, databases) and a good understanding of these
Very good communication, moderation and analytical skills
Fluent German and English language skills
Our Benefits
Mobile working within Germany incl. equipment and flexible working hours
Intercultural working environment in diverse teams
Attractive remuneration as well as holiday and Christmas bonuses
Future-oriented training and development
Modular onboarding and buddy
Additional satellite offices (e.g. in Düsseldorf)
Find out more at or apply now and become part of a team in which everyone contributes to the common success!
If you have any questions, please send us an email to:

Regardless of the texts and images in our recruiting materials, we emphasize that everyone is equally welcome at ALDI SÜD.
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  • Job Reference: 702815055-2
  • Date Posted: 2 September 2022
  • Recruiter: ALDI SÜD
  • Location: Mülheim an der Ruhr, Nordrhein-Westfalen
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent