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Customer Service Executive (Travel)

Burton-on-trent, Staffordshire
Remote Working
Remote Working
£21,500 to £23,500
Job Type
2 Sep 2022
We are delighted to be working in partnership with a recognised Travel company in the East Midlands. We are looking for diligent and capable customer service advisors to join the team having experienced a spike in demand after the pandemic. As a customer service advisor you will be tasked with speaking to customers on a day to day basis advising them on the best packages and deals available and assisting with any queries or questions. Responsibilities Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels. Assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday. Admin duties - room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant additional costs. Action cancellations in line with company process ensuring all elements of the holiday is cancelled and the customer has a correct cancellation invoice. Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers. Handling late booking requests (when the package is locked) including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday. Assist with Customer Relations issues and call outs in particular any changes to customers holiday arrangements ensuring they have all the correct revised information. Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact CentreWhat you will need Previous experience within a Customer Service environment in the Travel Industry is essential Ability to work in a fast paced environment with the ability to prioritise own workload Excellent communicator both verbal and written with good attention to detail A good team player whilst able to work on own initiative Problem solving abilities with a pro-active approach and a positive attitude Good IT skillsThings you need to know Remote working Salary £21,500 which increases to £23,500 once meeting realistic targets There are various shift equating to 37.5 hours per week. Shifts are between 9-7 Mon-Fri and 9-5 on weekends. - Weekends are included in peak times 1 in every 2 weekends and non peak 1 in every 3 weekends.Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone
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  • Job Reference: 702843874-2
  • Date Posted: 2 September 2022
  • Recruiter: Randstad Business Support
    Randstad Business Support
  • Location: Burton-on-trent, Staffordshire
  • Remote Working: Some remote working possible
  • Salary: £21,500 to £23,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent