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Customer Service Advisor - Scheduling

Belper, Derbyshire
Job Type
2 Sep 2022
We are really excited to be representing a fantastic client who are offering exceptional benefits! They have also just renovated their building offering a beautiful, modern workplace! Do you want to work for a company that gives back to you? Take a look what's in store here .. Competitive Salary - £24,960 plus bonus! Nice working hours M-F including occasional weekends 25 days holiday plus bank holidays Private healthcare Celebration days - celebrating you and your team! Generous pension scheme Exciting well-being programme Free onsite parking Subsided onsite canteen Extensive training programme Bike to work scheme Covid secure working environment Internal development plans In return, what we ask from you is the following skills, attitudes and behaviours . Knowledge of an Automated Scheduling platform. Ideally Experience of working with the Salesforce CRM platform Computer literate with the ability to understand reports and data. Experience in working with customer data bases for scheduling appointments. Organisational skills with the capability to work alone and as part of a team. The ability to work in a fast-paced environment. Highly approachable with good interpersonal /soft skills. Sounds like you? Well let me tell you a little bit more about the job role itself Utilise an Automated Scheduling Platform to balance appointment demand against resource ensuring maximum efficiency is achieved. Control engineer diary and accurately manage "Down Time" of the field resource. Order parts to complete a repair following the spare's ordering process. Liaise with the Field Management Team, Engineers and External Field Agents through effective verbal and written communication ensuring scheduled compliance is achieved. General administration duties including emails professionally and within a timely manner within schedule. Think this sounds like an exciting new career for you then please contact me today to hear more! In the meantime send your CV for review
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  • Job Reference: 702844989-2
  • Date Posted: 2 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Belper, Derbyshire
  • Salary: £24,960
  • Bonus/Benefits: Plus bonus
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent